The Diagnostic Report feature provides a comprehensive overview of system-generated reports used for troubleshooting and issue resolution within Application Workspace. Each report includes key details about the issue, relevant log files, and user-submitted descriptions to assist in diagnosing technical problems efficiently.
A diagnostic report contains the following details:
Uploaded at - The date and time the content was updated to the Application Workspace Server
Device - The device to which the user was logged in when the diagnostic report was generated.
Agent configuration file - Click the link to download the Agent.json file.
UserHost log file - Click the link to download the UserHost process log.
Description - The description of the issue written by the user.
Created at - The date and time when the diagnostic report was generated by the user.
User - Click the link to open the user profile inside Application Workspace.
Agent log file - Click the link to download the Agent.log file.
Subject - The title of the diagnostic report written by the user.
You can receive an e-mail containing the diagnostic report once the user generates it.
The email to which the diagnostic report is sent can be configured in Manage > Portal > Portal Settings > Report problem.
The email contains a link to download a zip file containing the issue description and all the log files.
Further reading
For Powershell cmdlets, see Diagnostic Report. Here you can view the list of all diagnostic reports generated by users.
The option is enabled in the User Portal only if the Agent is running on the local device.