Set up and use remote control

Overview

The remote control functionality requires the Agent to run, regardless of the type of entitlement, device, or user.
The Remote Control button can be found in the following locations:

• Manage > Identities > Users
• Manage > Identities > Users > Overview
• Manage > Identities > Devices
• Manage > Identities > Devices > Overview

Before you can use the remote control, a few configurations need to be completed. This document outlines those steps in detail.

Choose a remote control software

First, select the remote control software you wish to use. Examples:

• TeamViewer
• Bomgar (now BeyondTrust)
• TightVNC
• UltraVNC
• TeamViewer

For the following examples, we are using TeamViewer and TightVNC.

TeamViewer example

Create a Setup Store Managed Package for TeamViewer

TeamViewer installers (MSI files) for both 32-bit and 64-bit versions of Windows are available in the Liquit Setup Store.

1. In your Liquit Setup Store connector, navigate to Overview > Resources , and search for TeamViewer.
2. Double-click on it or select it and then click Create package in the table toolbar.
3. In the Create package dialog box that opens, in Overview:

• Enter a name for your new package or keep the default name.
• In Package type, select Managed.
• In Publish, select Production.
• In Setup details, click Next.
• In Dependencies, click Next.
• In Customize, configure TeamViewer using enterprise best practice settings, otherwise click Next.
• In Entitlements, add the user/device you want to control remotely. In the Add entitlement dialog box select Stage to Production and Publish to Hidden.
• In Summary, uncheck the Modify package after creation box and click Finish.

Create a Remote Control Package for TeamViewer

Once the managed package is created, follow these steps to create a remote control type of package for TeamViewer:

1. Navigate to Manage > Packages.
2. Click Add and select Remote control from the package type list.
3. In Launch configure the following:
   • In Process, write ${ProgramFiles}\TeamViewer\TeamViewer.exe. For this type of package, Liquit Workspace automatically creates a filter based on the value you insert in this field. Any later change to the actions does not impact the filter. So in case of any typo, for example, you have to change the filter manually.
   • Select the Use local file icon checkbox.
   • Click Next.
4. In Overview, enter the desired package name and click Next.
5. In Entitlements, add the user(s) who should have permission to remote control devices. In the Add entitlement dialog box, set Stage to Production and Publish to Hidden.
6. • In Summary, uncheck the Modify package after creation box and click Finish.

TightVNC example

Create a Setup Store Managed Package for TightVNC

TightVNC installers (MSI files) for both 32-bit and 64-bit versions of Windows are available in the Setup Store.

1. In your Liquit Setup Store connector, navigate to Overview > Resources , and search for TightVNC.
2. Double-click on it or select it and then click Create package in the table toolbar.
3. In the Create package dialog box that opens, in Overview:

• Enter a name for your new package or keep the default name.
• In Package type, select Managed.
• In Publish, select Production.
• In Setup details, click Next.
• In Dependencies, click Next.
• In Customize, configure TightVNC using enterprise best practice settings. the Customization Wizard allows you to set options such as the password for remote control access. For further details on installing TightVNC, consult the official TightVNC documentation.
• In Entitlements add the user/device you want to control remotely. In the Add entitlement dialog box select Stage to Production and Publish to Hidden.
• In Summary, uncheck the Modify package after creation box and click Finish.

Create a Remote Control Package for TightVNC

Once the managed package is created, follow these steps to create a Remote Package for TightVNC:

1. Navigate to Manage > Packages.
2. Click Create in the table toolbar
3. In the Create package box than opens, in Type select Remote control from the package type list.
4. In Launch configure the following:
   • In Process, write ${ProgramFiles}\TightVNC\tvnviewer.exe. For this type of package, Liquit Workspace automatically creates a filter based on the value you insert in this field. Any later change to the actions does not impact the filter. So in case of any typo, for example, you have to change the filter manually.
   • Select the Use local file iconcheckbox.
   • Click Next.
5. In Overview, enter the desired package name and click Next.
6. In Entitlements, add the user(s) who should have permission to remote control devices. In the Add entitlement dialog box, set Stage to Production and Publish to Hidden.
7. In Summary, uncheck the Modify package after creation box and click Finish.

Using Remote Control

Once the package is set up, navigate to the user or device you wish to remote control and follow the below instructions:

1. Click the Remote Control button.
2. In the the dialog box that opens:
   • In the Package field, select the remote control type of package you previously configured.
   • Click Confirm to proceed.
3. The remote control software will launch.