No Return Code Templates Available

This situation occurs using Ivanti Endpoint Manager 2017.3 Service Update 3, 2018.1 and 2018.2, when no return code templates, either owned by that user or as ‘Public User templates’, are available for the user. These return code templates are used for authentication against the Endpoint Manager API used by Liquit Setup Commander.

This has been fixed in Ivanti Endpoint Manager 2018.3 and later. A quick fix is to update the dbo.ReturnCodeTemplate table in the database:

1. Start Microsoft SQL Server Management Studio.
2. Connect to the Database Engine.
3. Open Databases.
4. Open your EPM database (expand).
5. Open Tables.
6. Select the dbo.ReturnCodeTemplate table, right-click and choose Edit Top 200 Rows.
7. For the Default MSI Template and Default non-MSI template the value for ConsoleUser_Idn should be changed to ‘1’. ‘1’ is the ‘Public User’ in the dbo.ConsoleUser table.
8. Close the dbo.ReturnCodeTemplate table.
9. Select the dbo.ReturnCodeTemplate tab, right-click and choose Close.