This situation occurs using Ivanti Endpoint Manager 2017.3 Service Update 3, 2018.1 and 2018.2, when no return code templates, either owned by that user or as ‘Public User templates’, are available for the user. These return code templates are used for authentication against the Endpoint Manager API used by Liquit Setup Commander.
This has been fixed in Ivanti Endpoint Manager 2018.3 and later. A quick fix is to update the dbo.ReturnCodeTemplate
table in the database:
- Start Microsoft SQL Server Management Studio.
- Connect to the Database Engine.
- Open Databases.
- Open your EPM database (expand).
- Open Tables.
- Select the
dbo.ReturnCodeTemplate
table, right-click and choose Edit Top 200 Rows. - For the Default MSI Template and Default non-MSI template the value for
ConsoleUser_Idn
should be changed to ‘1’. ‘1’ is the ‘Public User’ in thedbo.ConsoleUser
table. - Close the
dbo.ReturnCodeTemplate
table. - Select the
dbo.ReturnCodeTemplate
tab, right-click and choose Close.